TERMS & CONDITIONS

RESERVATIONS

Provisional bookings can be made via telephone or facsimile. No provisional booking is guaranteed until SoftSols (EMEA) Limited is in receipt of a Purchase order.

EQUIPMENT

Where appropriate, students will have at their disposal a PC for the duration of the course. The PC remains the property of SoftSols (EMEA) Limited at all times and delegates are not permitted to alter the PC configuration in any way unless specifically instructed to do so by their instructor.

ON-SITE COURSES

On-site courses assume that the customer will provide all relevant equipment, including an area for the delegates to receive their tuition. SoftSols (EMEA) Limited require that any on-site training delegates are to be classed as off-site during training to minimise possible disruptions.

CLASS SIZES

Class sizes vary, however the maximum number of delegates is 6.

JOINING INSTRUCTIONS

Full joining instructions including a location map and details of any hotel bookings required will be issued prior to the commencement of the course.

CERTIFICATES

A certificate of attendance is given to each delegate who completes the course.

COURSE DATES AND FEES

The current charges for courses can be obtained from Claire Smith. All prices quoted are excluding VAT, which is chargeable at the current rate. Fees are inclusive of course materials and, when hosted by SoftSols (EMEA) Limited refreshments and lunch.

COURSE REGISTRATION TIMES

Courses begin at 9.30am and finish at approximately 16.30pm, with an hour for lunch, unless otherwise stated in the confirmation letter.

PAYMENT

PAYMENT MUST BE MADE PRIOR TO THE COURSE COMMENCEMENT DATE WHEREVER POSSIBLE.

CANCELLATIONS

Course cancellations must be confirmed in writing. Charges will apply based on the following scale:- cancellation within 5 working days or less - Full fee, including hotel reservation is payable, 6-10 working days - 50% excluding hotel reservation is payable, 10 - 15 working days - 25% excluding hotel reservation is payable.

DEFERMENTS

Courses deferred within 7 working days of the course commencement will be deemed to be a course cancellation and cancellation fees will apply. Any courses deferred outside of this time scale will not incur a charge and will not be re-invoiced. If a new invoice is required to reflect the amended training dates a charge for the re-invoice process may be incurred.

HOTEL BOOKINGS

We can make hotel bookings on your behalf at the Cedar Court Hotel at a special rate for  Bed & Breakfast or Bed, Breakfast & Evening Meal basis, the bill must be settled direct with the hotel on departure.

SUBSTITUTIONS

An alternative delegate may be substituted prior to the commencement of the course but not during.

PERSONAL BELONGINGS

All personal belongings are the sole responsibility of the owner. SoftSols (EMEA) Limited cannot accept responsibility for any personal belongings left at the course venue.

LIABILITY

SoftSols (EMEA) Limited reserves the right to make changes (including cancellations) to the advertised courses. SoftSols (EMEA) Limited  reserves the right to amend the content and duration of any course at any time. SoftSols (EMEA) Limited shall not be liable for failure to perform its duties due to death, illness, accident, industrial dispute, third party default or any reason outside SoftSols (EMEA) Limited reasonable control.