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customer support service plans

SoftSols Group can now offer a different level of service depending on your specific requirements. Launched in April 2002, we would like to introduce the Bronze, Silver, Gold and Platinum Service Plans*. Customers can take advantage of the enhanced Service Plans at any time by paying a reasonable upgrade cost.

Service Plan options include:

Unlimited help desk support
Online, 'dial-up' support
Annual, on-site upgrade
Customer service care (bi-monthly)

All of the BRONZE benefits +
3 additional on-site visits per annum
Direct line access to your Account Manager
   

All of the BRONZE benefits +
6 additional on-site visits per annum
Direct line access to your Account Manager
Additional on-site visits at special rates

All of the BRONZE benefits +
12 additional on-site visits per annum
Direct line access to your Account Manager
Additional on-site visits at special rates
Customer input into software releases

*The SoftSols Group Service Plans are currently only available in the UK. Please contact helpdesk@softsolsgroup.com for more information.
 

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