25th September, 2002

meet jeremy dyson: group services manager

"I joined Matrix in 1991 in a hardware support role, and have progressed through from software support, to Project Manager to Support Manager and to my current role of Group Services Manager.

I'm responsible for the entire support side of the Matrix business, including customer Help Desk, user training, system installations, upgrades, software implementation, project management and consultancy services. In addition to this I am also responsible for the 11 members of staff who comprise the Support Team and have a significant involvement in a number of ongoing projects in the UK and overseas.

My current projects include:

A system upgrade for one of our key multinational clients covering 15 factories across 3 sites in Nigeria with financial interface links via Satellite back to the UK. The upgrade involves a move from our old IMPACT CLASSIC product, which has been in place for the last 10 years, to IMPACTxp and it is hoped to be completed early next year.

Project Management for the 200 user IMPACTxp system installed at Home Hotline call center in Preston.

Setting up a base for IMPACTxp in Trinidad to promote the product and grow the business in the Caribbean market, where we already have a number of clients.

It is gratifying to have developed personally as the business has changed and grown over the years and I'm looking forward to the future and any new challenges and opportunities which may come my way."

Email Jeremy: jdyson@matrixrm.co.uk