25th September, 2002

matrix launches support handbook

Matrix Resource Management are delighted to announce the addition of another tool to its already expansive IMPACTxp support network.

The Handbook is a quality, comprehensive guide to all the support facilities available to Matrix customers. It includes an outline of the organization itself and the support services it offers, including the Help Desk, extensive training packages and a breakdown of additional options such as hand held devices, project management, report writing and optional modules.

The Support Handbook also includes a quick reference section, detailing the quickest and easiest ways for customers to access all these support services.

Copies of the Handbook have already been delivered to Matrix's existing customers in the UK and overseas. They are also accessible through all Matrix support engineers, who will carry copies of the Handbook for reference as they travel around the country.

Jeremy Dyson, Group Services Manager said: "The Matrix Support Team is dedicated to providing a first-class customer support network. We hope that the Support Handbook will be yet another tool to ensure that we continue to provide a carefully crafted, professional service on time, every time."