18th August, 2002

a helping hand for maintenance management

The IMPACTxp maintenance and facilities management solution has been designed in a modular format, allowing users to pick and choose a dedicated system to match their requirements.

The help desk module has been specifically designed to allow non-technical staff to log new problems and provides management with key performance statistics through standard IMPACTxp 'Drill Down' graphical reports.

The Customer Support Help Desk itself uses the IMPACTxp software to manage all client calls, answering everything from general enquiries to the more serious problems such as 'the system has crashed!'

It's simply a case of calling - the product support Help Desk is available Monday to Friday from 9am to 5.30pm UK time (excluding Bank Holidays). On receipt of your call our Help Desk Operators will follow a structured procedure to help ensure that the problem is dealt with as quickly and efficiently as possible.

As well as our 'manned' Help Desk we can also provide an enhanced online support service via PC Anywhere or Citrix. If specifically requested, we are also able to adapt to other online support products.

We can securely dial into your system and provide online assistance with support issues. Online support can significantly decrease the time taken from call to resolution, reducing time and frustration for all involved.

Our online support also means that remote offices, engineers and even customers can be granted secure access to the system, allowing them to log new Help Desk requests and enquire on the status of outstanding work. The use of standard browser technology means that these infrequent users can easily and securely use the system without any formal training in the use of IMPACTxp.

If you would like to know more about The standard help desk module or Online Support please contact info@impactxp.com. We can offer a bundle package of PC Anywhere, modem and annual contract - price on request.