29th July, 2002

matrix wins contract worth £90,000

Matrix Resource Management, a leading supplier of computerized maintenance and facilities management systems, has won a contract worth £90,000 with The Wates Group to supply, install and maintain their software product, IMPACTxp.

The Wates Group, one of the UK’s leading privately owned building, construction and development companies, is launching a new maintenance division, Wates Maintenance Ltd, which will deliver building fabric and M&E maintenance nationally. IMPACTxp is Matrix’s own brand software which will facilitate the efficient communication and delivery of repairs and maintenance services of Wates Maintenance Ltd.

Calls from Wates Maintenance clients requesting repair works are routed directly through the centralised IMPACTxp help desk module. Operatives will then receive the details of the client’s request for repair works through handheld devices. These communications will include information such as location, job description, and urgency. The operatives will then be able to pass back completion information to the client through their handheld devices.

IMPACTxp eliminates the need for many channels of communication and means that the client receives an efficient delivery of maintenance services. Michael Furze, Head of Maintenance Division for The Wates Group, commented on the deal, saying: “We’re really pleased to be working with Matrix on our new venture. The smooth communication between our clients and our operatives is obviously incredibly important to the success of the business, so we had to pick a firm we knew could deliver.

“The key factor for choosing Matrix was chiefly their wealth of experience with hand held mobile computing. Also, we were aware of Matrix’s reputation within the industry of really getting to know their clients business before implementing systems, and their eagerness to develop a partnership relationship, not just a vendor relationship. As our business develops, so too will our requirements for further user capacity.”

Roger Attisha, Business Manager at Matrix, commented: “This is a really interesting project for us to be involved in and we’re delighted that Wates has chosen to work with us in setting up its new maintenance division. It’s great to be involved in this project from the start and we look forward to developing the relationship with the Wates team through the implementation of the systems.”