18th June, 2002

£500,000 insurance win for Matrix

MATRIX Resource Management Ltd has won a £500,000 contract with leading home assistance claims handler, Home Hotline Ltd, to supply them with its IMPACTxp software system.

Home Hotline, based in Preston, UK handles over 250,000 claims a year on behalf of its partners. The company operates 24 hours a day every day and deploys a range of specialist trades people including plumbers, electricians and gas engineers to customers needing emergency assistance.

Home Hotline use the IMPACTxp software solution provided by Matrix to handle and deploy claims, aiming to ensure that the customer is contacted within 15 minutes and its specialist tradesmen are deployed within two hours. A sharp expansion in the number of claims being handled by Home Hotline, reflecting the ongoing success of its parent company Home Service, had led to the requirement for a complete new system to enable the continuation of an effective and efficient service.

"Home Hotline chose the IMPACTxp system because it offered a bespoke solution combined with a comprehensive service package. As our requirements change with growth, IMPACTxp's flexible modular format will prove invaluable." - Adrian Leadbeater, Divisional IT Manager

Mr Leadbeater continued, "IMPACTxp will improve our levels of efficiency, both operationally and financially and will be a major benefit in our client service offering."

Ralph Schofield, MD of Matrix Resource Management said, "Matrix has built its reputation on being a client orientated organization. The quality of the IMPACTxp system matched by the company's flexible and comprehensive levels of service has enabled us to work with large organizations, developing comprehensive maintenance management solutions to meet a wide range of requirements."